Refund policy
Returns & Exchanges
What is your returns policy?
We hope that you love your purchase, but understand that sometimes things just aren't quite right. Our returns policy means you have 14 (fourteen) days from the delivery of the product to let us know you want to return an item, and a further 7 days to return the product directly to the boutique for a refund, subject to the exclusions outlined below.
What products can't I return to the boutique?
The below are non-cancellable and non-refundable:
- Personalized products and products made to order
- Any product that has been used, returned without original packaging or tags or is returned in an unsaleable condition. Faulty items must be returned in their original packaging.
- Glassware, porcelain and ceramicware which is highly breakable and where we cannot guarantee the safe return.
- All items which are marked as Final Sale.
- All Sale Items.
Please email us at hello@belevivi.com if you have any questions regarding returnable items.
I would like to return my product to the boutique, what do I need to do?
To return your product/s, please follow these simple steps:
Please email us at hello@belevivi.com with your request to return. The request must be submitted within 7 days of receiving your order.
- Fill in the “Request a return” form, selecting your reason for returning the product, adding any additional relevant information before clicking the submit button.
- Send your product back to the boutique at the address details we give you, within 7 days of notifying us of your intention to return. We recommend you send your product by recorded delivery and retain proof of postage just in case anything goes missing. Sadly we're unable to take liability for items lost or damaged in transit.
- Ensure returned products are sent and received in their original packaging and in a re-sellable condition.
- For customers returning goods from outside of the EU and/or needing to produce a customs declaration, goods MUST be marked as "Returned goods" with ZERO commercial value. Failure to do so, or to declare any value on the shipment may result in import duty and/or taxes being applied to the returned goods which will be deducted from any refunds payable or recharged to your payment method
On receipt of the returned product, the boutique will let us know to refund your payment to your original payment method. You should receive your refund within 3-5 working days of the boutique notifying us. We will contact you if there is an issue with your return.
This refund will not include costs of delivery and a handling fee equal to 5% of the price of the product to be returned will be deducted from the refundable amount. You must also pay for the cost of returning the product in question.
Can I return a product for an exchange instead of a refund?
If you wish to exchange a product, please return your item by following the standard returns procedure and place a new order for your replacement item through Belevivi.com
Have you received my returns?
As soon as your returned products have been received by the Boutique, we will be notified of the return. We will then contact you by email to let you know that your return has been received and your refund has been processed. Please allow 3-5 working days for the refund to be processed by your payment provider.
If you would like to know exactly when your return is received by the boutique we would advise sending your returns by a tracked service.
Damaged or Faulty Product.
If your product is damaged, faulty, or you have received an incorrect product, Belevivi will replace or refund the product depending on stock availability.
When will my refund come through?
Our Support team will always get in touch when a refund is due or has been requested. Once we have confirmed the refund has been processed please allow 3-5 working days for the funds to be received back into your payment account. This refund will include costs of delivery and return and no handling fee will be charged.
If you have any questions on our Returns policy which have not been answered above, please email us at hello@belevivi.com.
